Company Profile

We are a team of travel experts- and enthusiasts, who saw the need for a system that can empower the B2B market segment. A unique system with easy-to-use tools and access to real time data. With rates able to compete with even the biggest competitors in the B2C segment as well. With over 5 decades of expertise in Travel, Tourism, Marketing and IT, we have managed to find that fine balance of bringing you the entire manual flow of a tour operation completely and seamlessly online. Leveraging our decades long connections to the entire hospitality segment, we have left no stone unturned to bring you all the connectivity and support systems in one cohesive platform that is sure to delight. Welcome to the world of TRAMINNO.

Destinations

You can choose from 220+ destinations, 2+ Million Accommodations and 70,000+ direct contacts.

Terms & Conditions

A1. Definitions
Please refer to the "traminno.com dictionary" at the end of these Terms because some of the words you'll encounter have very particular definitions.
A2. Terms
1. By completing your Booking, you agree to all of the conditions that are supplied to you, including these conditions.
2. In the event that any provision of these Terms is (or becomes) unlawful or unenforceable, the other provisions shall remain in full force and effect and shall be binding upon you.
3. These terms are organized as follows:
General Terms for All Types of Travel Experiences, Section A. Specific terminology, for only one type of travel experience, are found in Sections B through F: Section B: Facilities Attractions Section Vehicle Rentals Section Section E: Air Travel Section F: Public and Private Transportation The specific Terms shall govern in the event of any inconsistency between the general and special Terms.
4. The original of these Terms is in English. The Terms as they exist in English will be applied if there is any disagreement regarding them or any inconsistency between them and the Terms in any other language. (At the top of this page, you can change the language.)

A3. Details regarding traminno.com
1. When you purchase a hotel, airline, or attraction, traminno.com supplies the Platform and is in charge of it, but not the actual travel experience (see A4.4 below).
2. When you reserve a rental car or other type of transportation, traminno.com Transport Limited is in charge of the Platform but not the actual travel experience (see section A4.4 below).
3. We collaborate with organizations that offer local support services (such account management or customer support). They don't: - Manage or control our platform; - run their own platform; - have a business or legal arrangement with you; - offer travel experiences.
- Act as our "process or service agents" by representing us, entering into agreements with third parties, or accepting legal documents on our behalf.

A4. Our Platform
1. Although we use reasonable care to provide our Platform—we obtain the information from the Service Providers—we cannot guarantee that all of the content is correct. We will do everything we can to repair any errors, disruptions, or missing information as quickly as we can, but to the fullest degree allowed by law, we can't be held liable for them.
2. No Service Provider or its facilities, vehicles, services, or other offerings are recommended or endorsed by Our Platform.
3. We are not a party to the terms that apply to your relationship with the Service Provider. The Travel Experience is exclusively the Service Provider's responsibility.
4. You might need to create an account in order to make a Booking. Please double-check that all of your information is accurate and current, including payment and contact information, otherwise you might not be able to access your travel experience(s). Please don't allow anyone else to use your account, and keep your username and password private as you are liable for anything that occurs while it is in their possession.
5. In (what we believe to be) the most appropriate language for you, we shall present the offers that are accessible to you. Alternate languages are available at any time.
6. You must be at least 16 years old to utilize the Platform, unless otherwise stated.

A5. Our Values
1. You’ll uphold our principles - Use the Travel Experience and/or Platform for their intended purposes. - Comply with all applicable laws. - Cooperate with any anti-fraud/anti-money laundering checks we need to conduct. - Do not cause any disruption or damage. - Do not act inappropriately around the staff of the Service Provider (or anyone else, for that matter).
A6. Prices
1. By making a Booking, you agree to pay the full price of the Travel Experience, including any applicable fees and taxes.
2. It's possible that some of the prices you see were rounded to the next whole number. Your payment will be based on the original, "non-rounded" price, even though there won't be much of a change in actual price.
3. Plain mistakes and typos are not legally binding. at instance, if you reserve a premium vehicle or a stay in a luxury suite that was inadvertently listed at €1, we may cancel the Booking and issue a full refund.
4. A crossed-out price represents a like-for-like pricing. Making a reservation without the price decrease ('like-for-like' means the same dates, the same policies, the same caliber of the lodging, the vehicle, the class of travel, etc.).

A7. Payment
1. The Service Provider may need an upfront payment and/or a payment taken during your travel experience for certain goods and services.
If you choose to have us manage your payment and see that your transaction with our Service Provider is completed, we (or, in some situations, our associate in the nation your payment originated from) will be in charge of handling your payment. Your payment here represents the 'due and payable' price's complete settlement.
If the Service Provider charges you, this will typically happen in person at the beginning of your Travel Experience, but it may also happen in other ways, including charging your credit card when you make the reservation or collecting payment when you check out of your lodging. Depending on the company's stance on upfront payments as stated in the Booking procedure.
2. When you make your Booking, the upfront payment—which can be non-refundable—may be accepted or pre-authorized if the Service Provider requests it. Because we have no control over and assume no responsibility for the Service Provider's upfront payment policy, please review it before making a reservation.
3. Please inform your payment provider if you are aware of or suspect any fraud or unauthorized use of your payment method. Your payment provider may be able to repay any associated costs, maybe less an excess.
4. We may: - Show prices in your own currency if the platform currency you choose is different from the service provider's currency.
- Give you the choice to pay with your own currency. When checking out, in the booking information of your account, or (if you don't have an account) in the email we gave you, you can view our currency conversion rate. If we do charge you for any of these services, the cost will be represented as a percentage over the rates of the European Central Bank. You can be assessed a foreign transaction fee by your card's issuer.
5. Following your consent, we shall keep the information related to your payment method for use in future transactions.

A8. Policies
1. We may: - Show prices in your own currency if the platform currency you choose is different from the service provider's currency. - Give you the choice to pay with your own currency.
When checking out, in the booking information of your account, or (if you don't have an account) in the email we gave you, you can view our currency conversion rate. If we do charge you for any of these services, the cost will be represented as a percentage over the rates of the European Central Bank. You can be assessed a foreign transaction fee by your card's issuer.
2. Following your consent, we shall keep the information related to your payment method for use in future transactions.
3. Some reservations cannot be canceled for free, while others can only be free of charge up until a certain time.
4. Cancellation & Payment
Less than 30 days 100% cancellation of the total invoice value.
No shows & early departures 100% cancellation of the total invoice value
50% payment required at the time of confirmation and the balance 30 days prior to arrival.
**Certain Hotels impose stricter cancellation policies which will be advised separately.

5. Important Notes
Additional expenses incurred due to delay, accident, natural disaster, political actions and unrest shall be borne by the tourists.
Programs, prices, services and conditions are based on those valid at the time of proposal submission and are subject to change thereafter without advance notice until all services have been paid in full.
6. If you prepay for a Travel Experience, the Service Provider may cancel your reservation without warning if they are unable to collect the remaining balance by the deadline. This applies to all pricing components and/or any required damage deposits. If they do, they may decide to return any non-refundable payments you have paid. It is your duty to ensure that the payment is made on time, that all account information is accurate, and that there are sufficient funds in your account.
A9. Cookies and Privacy
1. For more information on privacy, cookies, how we might contact you, and how we might process personal data, please review our Cookies and Privacy Statement before booking a hotel, flight, or attraction.
2. To learn how we handle your personal data when you book ground transportation, please refer to the Rentalcars.com Privacy Statement, Cars.PCOconnect.com Privacy Statement, or Taxi connect.com Privacy Statement, as applicable.

A10. Request for Accessibility
If you have any requests for accessibility:
Contact our customer care team if you have any questions about our Platform and/or services.
Please contact your service provider or the airport, railway station, etc. with questions about your travel experience (wheelchair access, walk-in bathrooms, etc.).

A11. Insurance
If you purchased insurance through our platform, please consult the relevant policy document(s) for more details and the terms. Insurance is not a subject of these Terms.

A12. Rights to Intellectual Property

1. Unless otherwise stated, traminno.com (or its licensors) owns all rights to the technology, content, trademarks, look and feel, and other elements of our platform. By using our platform, you agree to use it only for the purposes for which it was designed and to adhere to the terms outlined in paragraphs A14.2 and A14.3 below.
2. Without the express written consent of traminno.com or its licensors, you are not permitted to monitor, copy, scrape/crawl, download, reprint, or otherwise utilize anything on our Platform for any commercial purpose.
3. We closely monitor each visit to our platform, and we'll immediately block any user (and any automated system) who we believe to be: - Making an excessive number of searches - Using any tool or software to collect data (such as prices or other information) - Making any other actions that put an undue burden on our platform.
4. By adding any image to our platform (including, for example, a review), you attest that it meets our requirements and that: - It's truthful (you haven't changed the image or uploaded one of a different property, for instance). - There are no viruses present. - You may share it with us; - We may use it on our Platform and in connection with other commercial purposes (including in connection with promotions); everywhere; and forever (when you notify us that we may no longer use it, we will take into account any such reasonable request). - It respects other people's right to privacy. - You consent to full responsibility for all connected legal claims made against traminno.com.
5. To be clear, we disclaim all responsibility and liability for any image posted to our platform. We reserve the right to remove any image at our discretion (for example, if we determine that an image does not adhere to the aforementioned standards).
A13. What if an issue arises?

1. Please get in touch with our customer service team if you have a question or a concern. You can enter your Booking, use our app, or our Help Centre (where you can also find some helpful FAQs) to do this. By supplying the following information, you can help us assist you as promptly as possible: - Your booking confirmation number, your contact information, your PIN code (if you have one), and the email address. - The address you used to make your booking - A description of the problem and how you want us to help you - Any necessary proof (such as a bank statement, images, receipts, etc.)
2. All inquiries and grievances are documented, with the most pressing ones receiving the highest priority.
3. If you're a resident of the European Economic Area and you’re not happy with the way we handle your 3. If you live in the European Economic Area and are dissatisfied with the way we handled your complaint, you may be entitled to file a complaint through the ODR (Online Dispute Resolution) portal of the European Commission (ec.europa.eu/odr). Depending on the subject of your complaint:
If the dispute involved lodging, travel, or an attraction, you may use that ODR platform. If it involved ground transportation, however, you may not (because ground transportation is reserved through traminno.com Transport Limited and the UK has left the EU).
4. Czech Trade Inspection Authority - Central Inspectorate, ADR Department, registered office tpánská 15, Prague 2, postal code: If you reside in the Czech Republic and are dissatisfied with the way we handle your issue, you may file a complaint with them.  https://www.coi.cz/informace-o-adr/.
5. You can file a complaint through the Brazilian Federal Consumer Dispute Resolution Platform (consumidor.gov.br) if you reside in Brazil and are dissatisfied with the way we address your issue. 6. We do our best to resolve conflicts internally, and we are not required to participate in any alternative dispute resolution processes administered by third parties.

A14. Interaction with the Service Provider

We might facilitate communication between you and your service provider, but we can't promise that they'll listen to what you have to say or comply with your requests. The mere fact that you or they get in touch with one another does not, by itself, establish a basis for legal action.
A15. Actions to Prevent Unacceptable Behaviour

1. We reserve the right to prevent you from using our Platform, our Customer Service, your Account, or making any Bookings. We also reserve the right to cancel any Bookings you have previously made. Of course, we'll only take this action if we believe there is a compelling basis to do so, such as: - Fraud or abuse
- Failure to abide by our values or any applicable rules or legislation
- Unsuitable or illegal conduct (such as violence, threats, or violation of privacy) toward us, any of the businesses we partner with, or anybody else for that matter.
2. You won't be eligible for a refund if we have to cancel a Booking as a result. Unless doing so would (a) violate any applicable laws or (b) hinder or prohibit the investigation or prevention of fraud or other criminal acts, we may explain why we had to cancel your Booking. Please get in touch with our Customer Service team if you think your Booking has been wrongly canceled by us.
A16. Liability Limitation

1. We will only be responsible for costs you incur as a direct result of our failure, to the extent permitted by obligatory consumer law. This means that we won't be responsible for anything, for example:
- Unintentional loss or damage
- Inaccurate information regarding a service provider - A service provider's or another business partner's product, service, or conduct - An error in an email address, phone number, or credit card number (unless it was our error)
- A force majeure or unavoidable circumstance.
2. To the extent permitted by law, if you violate these Terms and/or the terms of the Service Provider: - We will not be responsible for any costs you incur as a result; - You will not be eligible for a refund.
3. As far as the law will allow, the maximum we or any Service Provider will be responsible for (whether for a single event or a string of related events) is the amount of your Booking, as stated in your confirmation email.
4. These conditions do not restrict our (or the Service Provider's) responsibility for either (i) carelessness that results in a death or personal injury or (ii) fraud or fraudulent misrepresentation.
5. Other than what is specifically stated in these Terms, we don't provide any guarantees about the goods and services offered by Service Providers. You alone are responsible for making the best decision(s).
6. Just to be clear, nothing in these Terms grants any rights to anybody other than the Service Provider.
7. Mandatory consumer protection laws and regulations may shield you from harm and grant you rights that no contract you sign with a firm may revoke. In that situation, in addition to these Terms, any applicable consumer protection laws and regulations also govern our liability.
A17. Governing Law and Forum

1. These Terms and our services will be regulated by Dutch law (for lodging, flights, or attractions) or English law (for vehicle rentals and private/public transportation), to the extent permitted by necessary local (consumer) law.
2. Any disputes will only be brought before the appropriate courts in Amsterdam (for hotels, flights, or attractions) or England and Wales (for vehicle rentals and private/public transportation), to the degree authorized by necessary local (consumer) law.
A18. Travel Arrangements that Linked Up

1. You won't be eligible for package rights under the EU's Directive (EU) 2015/2302 or the UK's Package Travel and Liability Act if you: - Book additional travel services for your trip or vacation within the same visit to the Platform after selecting and paying for one travel service; - Book additional travel services for your trip or holiday via a link provided to you by us no later than 24 hours after receiving confirmation of your initial Booking with us. As a result, we won't be held accountable for such travel services being provided properly. Please get in touch with the appropriate service provider in case of issues.
2. The travel services in either of these scenarios will be included in a linked travel arrangement rather than a package. In that event, traminno.com is protected to return your payments for services that were canceled due to traminno.com's bankruptcy, as required by EU and UK law. Please be aware that in the event of the applicable Service Provider's bankruptcy, this does not provide a refund.
3. Traminno.com has voluntarily extended this insolvency protection to clients outside of the EU and UK who have made several reservations through the website that, in accordance with the Package Travel Requirements, comprise Linked Travel Arrangements. This extension only covers money that traminno.com has received.
4. For any money sent directly to Traminno.com, a bank guarantee with Deutsche Bank operated by Sedgwick International UK has been taken out to provide insolvency protection.
5. If the services are declined due to traminno.com's bankruptcy, travelers may get in touch with Sedgwick International UK (60 Fenchurch Street, London EC3M 4AD, the United Kingdom; phone: +44 207 530 0600; email: helpline@uk.sedgwick.com).
6. Take note: Contracts with parties other than traminno.com, which can be carried out despite traminno.com's insolvency, are not covered by this insolvency protection.
7. Please refer to Directive (EU) 2015/2302 as it has been incorporated into national law in the United Kingdom or the European Union.

B. Modifications

B1. Purpose of this Section

1. This section covers the precise words for Accommodations related goods and services B2. Relationship under the Contract

1. You communicate directly with the Service Provider when you make a Booking. As a "contractual party" to your Booking, we are not.
2. The Platform is owned and run by Traminno LLC.
3. Not all of the accommodations' goods or services may be displayed on our Platform, which only displays lodgings with which we have a business relationship.
4. The information on Service Providers (such as their properties, house rules, and sustainability initiatives) and their Travel Experiences (such as their costs, availability, and cancellation policies) is based on the information they give us. They are in charge of making sure it is correct and current.
B3. Our Commitments

1. We offer the platform through which service providers can advertise and market their lodgings, and you can find, evaluate, and book them.
2. After you've made a reservation for lodging, we'll provide information about your Booking, including the names of the guest(s), to you and the Service Provider.
3. Depending on the conditions of your Booking, we might be able to assist you with changing or canceling it. B4. Your Responsibilities

1. Make sure that all of your contact information is accurate so that we and/or the Service Provider can update you about your Booking and, if necessary, get in touch with you.
2. Carefully read these Terms as well as the ones that are displayed throughout the reservation process.
3. Maintain the lodging and all of its furnishings, fittings, gadgets, and other belongings, and leave everything in the same condition that you found it. Make careful to inform the staff of any broken, damaged, or lost items as soon as possible, preferably before you leave.
4. During your visit, maintain the safety of the lodging and its belongings. Don't, for instance, leave windows or doors unlocked.
B5. Price and Payment

1. See ‘Prices’ (A6) and ‘Payment’ (A7) above.
B6. Modifications, Refunds, and Cancellations

1. See ‘Policies’ (A8) above.
B7. What else do you require to know about?

1. We price match because we want you to always get the best deal. We pledge to repay the difference if you find the same accommodation (with the same circumstances) for less on another website after you've made a reservation with us, subject to the terms and limitations of the We Price Match policy.
Partner Offer -
2. Some of the offers on our platform are identified as "Partner offers," which indicates that they were submitted to us by an traminno.com partner business rather than directly from a Service Provider. If not specified differently, any Partner offer that you reserve:
- Must be paid for at the time of reservation - Unchangeable. But as long as you do it, you will be able to cancel it for free if it allows free cancellation and as long as you do it in time.
- Cannot be used in conjunction with any other promotions, incentives, or awards
- Not eligible for rating or review on our platform.

Discounts provided by traminno.com

3. We, not the Service Provider, are responsible for some of the price reductions you see. Simply put, we shoulder a portion of the expense.

How We Work

Visit How We Work for information on ratings, rankings, and how we earn money (among other things).

Damage Policy

4. You might notice that some Service Providers mention a "damage policy" when you make a reservation. Accordingly, if someone in your organization misplaces or harms anything:
The Service Provider should be notified. The Service Provider will have 14 days to submit a damage payment request through our Platform, under your reservation number. If they do, we'll let you know so you can let us know if you have any questions or concerns and whether you agree with the charge. Next:
If you accept, we'll bill you on their behalf. If not, we'll investigate and decide whether or not to continue the conversation.
5. The maximum amount the Service Provider may charge you under the damage coverage through our Platform has a cap (which is displayed while you are booking).
6. We would merely be organizing the payment on the Service Provider's behalf; any payment you make would be between the Service Provider and you.
7. The damage policy does not apply to routine cleaning, normal wear and tear, any crimes (such as theft), or any 'damages' that are not actually physical (such as fines for smoking or bringing pets).
8. Prior to or at check-in, the service provider may request a "damage deposit." The 'damage policy' has nothing to do with it, but if they do, we'll let you know about it when you make your reservation. No financial settlement involving damage deposits will include us. In the event that there is any damage, the Service Provider may choose to file a (legal) claim against you independent of the damage policy, in which case the limit (see number five above) would not be applicable.

Traminno.com dictionary

Account refers to a user's account (with traminno.com or another group firm), which they use to reserve Travel Experiences on our Platform.
Accommodation refers to the offering of a lodging service by a service provider (a "service provider" is referred to as such throughout Section B).
The term "Attraction" refers to the offering of an attraction service by a Service Provider (under Section C, the term "service provider" refers to the company offering the attraction service).
Tours, museums, attractions, events, and experiences are all considered to be "attraction service(s)," but they are not the only ones.
When you book a travel experience on our platform, whether you pay for it now or later, you are "Booking."
'Traminno.com, Traminno LLC', 'us', 'we', or 'our' refers to Traminno.com (for any ground transportation service) or Traminno LLC (for lodging, flights, or attractions).
In the 'Car rentals' section, the term 'Booking Confirmation' refers to the confirmation email and voucher we provide you outlining the specifics of your Booking.
A benefit with a monetary value that you can "cash out" to the payment method we have on file for you or apply to the price of a future travel experience is referred to as a "Cash Credit."
The agreement between you and the Service Provider about your Flight is referred to as the "Contract of Carriage."
A benefit with a monetary value is referred to as a credit. 'Cash Credits' and 'Travel Credits' are also available.
A benefit with a monetary value that can be redeemed on the credit card we have on file for you is referred to as "Credit Card Cashback" if it cannot be applied to the price of a future purchase.
The rate at which we convert currencies is referred to as the "Currency Conversion Rate"; it is currently the WM/Refinitiv Closing Spot Rate, though this could change.
An "Eligible Booking" is a Booking that satisfies the requirements to be eligible for a Reward.
'Flight' refers to the provision of a flight by a Service Provider ('Service Provider' throughout Section E refers to the airline).
A member of the Traminno Inc. family or an affiliate of traminno.com is referred to as a "Group Company."
'Individual Reward Criteria' refers to regulations that, in addition to the basic 'Rewards, Credits & Wallet' criteria (A13) above, apply to specific Rewards.
In the 'Flights' section, the term 'Intermediation Contract' refers to the agreement between you and the Third-Party Aggregator regarding how they arrange your flight ticket (and, in some cases, any extras) with the airline or another business.
The term "Main Driver" refers to the driver whose information was entered during the booking process. This driver is the only one who has the authority to modify or cancel the Booking or communicate with us (unless they explicitly designate another person to do so).
A private vehicle that you reserve when you get to the pick-up place (or just before) is referred to as "On-Demand Private Transport."
'Our Services' refers to our online car rental reservation system, which Service Providers can use to advertise and reserve their goods and services. This can be found under the 'Car rentals' area.
When a Service Provider doesn't accept your currency, we may nonetheless offer you the opportunity to pay in your own currency. Instead, you can use this option to pay in your own currency.
The term "Payment Method" refers to the technique (such as a credit card, debit card, bank account, PayPal, ApplePay, etc.) used to send or receive money.
The process at the beginning of your Rental, when you provide the necessary ID and other papers, pay any fees and other extras, enter into the Rental Agreement, and pick up your automobile, is referred to as "pick-up" (in the 'automobile rentals' section).
'Pick-up Time' (under 'Car Rentals') refers to the (local) time and date specified in your booking confirmation as the time you are expected to pick up your vehicle.
'Pick-up Time' (under 'Private and Public Transport') refers to the (local) time at which a Pre-Booked Private Transport is scheduled to arrive at the pick-up location or when an On-Demand Private Transport actually arrives at the pick-up location.
The website or mobile application where you can book Travel Experiences, whether it is run by traminno.com or a third-party affiliate, is referred to as the "Platform."
A private vehicle that you reserve at least two hours before you show up at the pick-up site is referred to as 'Pre-Booked Private Transport."'
The 'Private Transport Journey' described in the Booking, including any modifications made after the booking was made, is referred to as the 'Private Transport Journey'.
Trains, buses, trams, and other public transportation are all considered to be public transportation.
'Public Transport Journey' refers to the public transportation route specified in the reservation, including any modifications made after the reservation was made.
The term 'Rental' (or "Car Rental") refers to the provision of a car by a Service Provider (referred to as a 'Service Provider' throughout Section D).
The Rental Agreement that you and the service provider sign during pickup is referred to as the 'Rental Agreement.' A list of the essential terms will be given to you during the booking process.
A advantage that you are promised is referred to as a reward. Rewards typically take the form of cash credits, travel credits, credit card cashbacks, or gift cards for various goods. 'Service Provider' refers to a company that offers a travel-related good or service on the Platform, such as a hotel or other property owner (for a 'accommodation' Booking), a museum or park (for a 'Attraction' Booking), or a car rental agency or airline (for a 'Transport' Booking).
The provision of a Public Transport Journey or a Private Transport Journey is referred to as 'Services' in the 'Private and Public Transport' section.
These terms of service are the 'Terms.'.
A business that either (a) serves as a middleman between you and the Service Provider or (b) resells the Travel Experience is referred to as a 'Third-Party Aggregator.'.
In the 'Flights' section, the terms 'Third-Party Terms' refer to both the Intermediation Contract and the Contract of Carriage.
'Travel Credits' refers to a benefit with a monetary value that you can apply toward the price of a future travel experience but cannot 'cash out'.
One of the travel-related goods or services offered on the Platform is referred to as a 'Travel Experience.'.
A payment made while reserving a good or service (rather than when you use it) is referred to as a 'upfront payment.'.
A dashboard in your account that displays your Rewards, Credits, and other incentives is referred to as your 'Wallet'.

Cookies & Privacy Policy

On our site, third parties may collect and store certain information about you through the use of cookies (including session and persistent), pixels/tags, SDKs, application program interfaces (APIs), and other technologies (collectively, "Cookies"). Functional cookies, like the ones that keep you logged in while you browse our site, are used for that purpose. Other cookies, such the ones that:

• In order to make the site more distinctive, we'll record information about how you use it (such as the language you chose or your log-in information). We may also use cookies in conjunction with other automatically gathered use data to identify a user across different devices, sessions, or browsers (even when they are not logged in) in order to deliver tailored information
• Conduct optional website analytics, including impression, demographic, and interest reporting. It may be necessary to record mouse clicks, movements, page scrolling, and restricted text entered into our site's forms by carefully selected third parties, but we will take the necessary security measures to ensure that personal information won't be obtained during such recordings, such as by implementing irreversible masking. We utilize website analytics to improve our services and website
• To send you personalized advertisements based on your interests (collectively referred to as "Non-Functional Cookies").

We employ both functional and non-functional cookies, depending on the geographic implementation outlined below.
UAE Website Users
For those who access the site from the UAE (sometimes referred to as "UAE Site Visitors"), we may use functional cookies. We don't use ineffective cookies on the website we offer in the UAE.
Non-UAE Website Users
For visitors from other nations (referred to as "Non-UAE Visitors"), we might utilize both functional and non-functional cookies on the site. For non-UAE site visitors, we've also provided information below regarding how we use inactive cookies on the site we provide outside of the UAE.Interest Based Advertising In order to collect information about your online activities on our website (such as the pages you visit and the searches you make), over time, and across any other websites you may visit, we may allow specified third parties to put non-functional cookies on it. This information is used to both deliver interest-based advertising from us (through email, on our site and other websites, and by third parties on other websites you may visit), also known as interest-based marketing, and to assess the effectiveness of such interest-based advertising. We may also share one-way hashed information with third party partners (like Facebook) in order to deliver personalized Traminno adverts on other websites or mobile apps based on your prior visits to the site. Any websites or mobile apps that contain our adverts do not have the purposes, causes, or assertions of Traminno link behind them.
Cross-Device Analysis
We may also combine information obtained through non-functional cookies with specific usage data from a specific browser or mobile device with yet another computer or device that may be connected to you in order to enhance our services and deliver personalized Traminno communications and advertisements to you. If you do not want the company to combine such information in order to communicate with you more effectively, please unsubscribe from Traminno messages, such as the newsletter.
Please visit the websites of the following third parties as well to exercise particular cookie or opt-out choices:

• Google Analytics - https://tools.google.com/dlpage/gaoptout?hl=en
• Appsflyer (mobile app analytics) - By e-mailing appsflyer at: privacy@appsflyer.com
• Baidu - http://www.baidu.com/duty/safe_control.html
• Apple - https://support.apple.com/en-us/HT202074
• Facebook - https://www.facebook.com/ads/settings
• Google Ads - https://adssettings.google.com/
• Criteo - https://www.criteo.com/privacy/
• Mouseflow recording - https://mouseflow.com/opt-out/
• SecuredTouch - https://www.securedtouch.com/privacy/

You may still view adverts if you choose to opt out of interest-based advertising, but the network will no longer provide ads that are relevant to your interests. You should also be aware that deactivating your user account does not necessarily mean you have decided to stop getting tailored adverts. You might need to make these choices for each browser and device you use if you want to exercise your choice with regard to particular functional cookies and non-functional cookies. Last but not least, the site is not currently configured to honor "Do Not Track" signals from browsers, except when required by applicable legislation.
Refusal to Engage in Our Marketing Communications
You can always opt out of receiving marketing communications from us by clicking the "Unsubscribe" link in each newsletter or communication, or by going to the email subscription settings in your Agoda account (if you've got one).
International Transfers
For the aforementioned reasons, your information can be stored outside of your country of residence in locations without the same level of data protection as your country of residence. We provide the essential cross-border protections in compliance with the requirements of the law for international data transfers, including information transferred to third parties. In relation to such transfers from the European Economic Area ("EEA") to the United States and other non-EEA jurisdictions, we may rely on the EU Model Clauses and/or the necessity of processing your information in order to provide the requested services (performance of a contract).
Data from External Partners
Occasionally, we might get information from partners, related companies, or other third-party sources. As an example, if you access or log in to our site using social media, such as Facebook Connect, we may collect information about you, including your username and other details made available to us through those services. As another example, if your credit card is replaced, your credit card issuer may send us the new card's information via Visa or Mastercard. We have teamed with Facebook to provide Facebook users on Traminno with tailored content. If you are a user of both Facebook and Traminno and have signed into Traminno using the Facebook single sign on function, our site will be personalized for you to show information/stays of your Facebook friends at accommodations in the past as well as upcoming stays at accommodations bookable through the site. Information that might be displayed includes the name of the lodging, the dates of stay, the lodging's location, your evaluation of a prior lodging, the lodging's room details, and the lodging's cost. On the site's accommodation search pages, the search calendar, and other places, this information might be shown and customised just for you. Your Facebook friends who use Traminno and have logged in using the Facebook single sign-on option on the Site will also have access to your stay information. Each time you make a reservation through PCO Connect, this information will be updated and made available to them on the search pages of the Site as previously mentioned.
Data Protection for You
We maintain appropriate physical, electronic, and organizational security measures to guard your information against accidental or unlawful destruction, loss, modification, unauthorized disclosure, or access. Secure Socket Layer technology encrypts credit card information as it is being transmitted. Additionally, you can save credit card details in your own account for easier future reservations and payments. You may always visit your personal account to add, change, or remove specific credit card information. Your credit card information is encrypted.
Storage of data
For as long as it takes to maintain the functionality and security of our websites and services, to defend against legal claims, and to comply with legal and regulatory requirements, your information will be kept on file. Traminno will take the necessary steps to appropriately anonymize your information so that it cannot be used to identify you when we no longer need it. Alternatively, we will remove it from our systems and records when we no longer require it. This is accurate except where we must maintain your information to comply with relevant legal or regulatory requirements or when the information is required to carry out corporate duties and run our business.
What Data You Have and Modification Procedures
You can instantly alter your account name, the name of the person holding the reservation (subject to the cancellation policy connected with the reservation), and your contact details by signing into your account on the website. Alternately, please contact us at traminno@........com or through our Customer Support page to exercise any of the following rights:
Access:
You have the right to inquire about the personal information we have on file about you at any time, free of charge and in compliance with any applicable laws. In extreme cases, we may, if permitted by applicable legislation, demand payment before we deliver the information.
Correction:
You have the right to ask us to update any incomplete or incorrect personal information we may have. You can request that we remove your account.
Process Limitations:
You can ask us to stop using your personal information if you object to the processing and there are still being evaluated whether there are any reasonable grounds for the action..
Objection:
You always have the option to object to the use of your personal information for direct marketing. Right to revoke consent: Anytime, and doing so won't affect the legality of any processing we did with your consent up until the point it was withdrawn. 
Data portability:
If appropriate, you may ask that we provide your personal information that we keep in a widely used and accepted format to you. This format will be determined by our users' content. For the sake of your privacy and security, we shall verify your identification before replying to such a request. We will then act quickly to fulfill your request. We might not be able to grant you access to certain personal information, for example, if it is connected to the personal information of other people or if it is illegal. If so, we will explain why we are unable to provide you with this information. We may also reject your request for the deletion or rectification of your personal data due to legal obligations, particularly those relating to our accounting practices, the handling of claims, for fraud detection or prevention purposes, and mandatory data retention, which may preclude deletion or anonymization.
Updates on Privacy Policies
This privacy statement may be updated from time to time by Traminno to reflect changes in the legislation, our information collection and usage practices, website functionality, and technical advancement. If we make any changes that have an impact on how we collect or use your information, we'll include those changes in this privacy statement and update the effective date at the top. As a result, to stay up to date with our most recent rules and practices, you should frequently review this Privacy Policy. Traminno will publicly post any significant changes before implementing them and, if needed by law, will also seek your consent.
Other Website Links
We may provide links to websites owned or controlled by third parties (referred to as "Third Party Websites"). When you click on a link to access a Third-Party Website, whose privacy and security policies may differ from ours, you will be subject to those rules. You should familiarize yourself with the linked Third-Party Website's privacy policy, terms of use, and security measures before providing any information there.
Language
It was initially written in English for this Privacy Statement. There are translations available in various languages for your convenience. When there is a material difference between the English language version and any translated versions, the English language version shall control.
Contact
If you have any inquiries about this privacy statement or our privacy policies, you may send a formal letter to the following address. You can also send an email to privacy@traminno.com to reach our Data Governance Officer.
Office 1603,
Al Nassima Tower,
Sheikh Zayed Road (Voco Hotel)
Dubai, United Arab Emirates.

Cancellation Policy

1. Some reservations cannot be canceled for free, while others can only be free of charge up until a certain time.
2. Cancellation & Payment

**Certain Hotels impose stricter cancellation policies which will be advised separately.

3. If you prepay for a Travel Experience, the Service Provider may cancel your reservation without warning if they are unable to collect the remaining balance by the deadline. This applies to all pricing components and/or any required damage deposits. If they do, they may decide to return any non-refundable payments you have paid. It is your duty to ensure that the payment is made on time, that all account information is accurate, and that there are sufficient funds in your account.
4. Please get in touch with your service provider if you anticipate being late so they can prepare for you and avoid canceling your booking. We are not responsible for the repercussions of your tardiness (such as the cancellation of your Booking or any additional fees the Service Provider may impose).
5. You are accountable for everyone in the group's conduct and behavior (in connection to the Travel Experience) as the person who made the booking. Prior to giving us their personal information, you must also secure their consent.

Sustainable Tourism

Tourism, by its very nature, cherishes the things that are most valuable in our world: breathtaking scenery, animals, history, culture, and people. Tourism may help the local economy flourish by generating high-quality employment, business possibilities, and funding for environmental protection. However, poorly managed tourism can have detrimental effects on nearby communities and ecosystems, causing long-term issues for locals and ultimately contributing to a fall in tourist in the area.

Increased positive effects and decreased adverse effects of tourism on destinations are the goals of sustainable tourism. We aim to accomplish this by:

• Preserving natural areas, animals, and resources while creating and running tourist operations
• Delivering genuine visitor experiences that honor and protect culture and heritage
• Providing jobs and income-generating possibilities, generating socioeconomic advantages for communities

Why Choose Us